COVID-19 UPDATE  | COMB ONLINE ORDERS

Due to the Level 4 restrictions in place in New Zealand, we are currently unable to dispatch all domestic and international orders for the time being. Orders can still be placed, and you will receive a notification close to the dispatch date once the restrictions have been lifted. There could be a backlog of orders, please be assured we will do our best to avoid any further delays with shipment.

As safety of our staff and the community is and always will be COMB's main priority, we would like to thank yo for your patience with us during this time. Stay safe and keep well.

PRODUCT
What are the ingredients used for COMB Manuka Honey Infused Hair Oil?

We have created a natural product with pure ingredients including:

Olea Europaea (Olive) Fruit Oil; Tridecane; Undecane; Vitis Vinifera (Grape) Seed Oil; Prunus Amygdalus Dulcis (Sweet Almond) Oil; Coco-Caprylate; Caprylic/Capric Triglyceride; Prunus Armeniaca (Apricot) Kernel Oil; Persea Gratissima (Avocado) Oil; Lavandula Angustifolia (Lavender) Oil; Mel (Manuka Honey); Tocopherol; Simmondsia Chinensis (Jojoba) Seed Oil; Cannabis Sativa Seed Oil; Leptospermum Scoparium Branch/Leaf Oil; Cananga Odorata Flower Oil; Helianthus Annuus (Sunflower) Seed Oil; Ubiquinone; Rosmarinus Officinalis (Rosemary) Leaf Extract.

COMB is free of any hidden nasties including sulphates, parabens and specifically, silicone.

Does COMB test on animals?

We’re avid animal lovers (actually obsessed) and believe in cruelty-free production and testing. COMB is an animal based product so we choose to only test our products on humans. And, they love it!

Is COMB suitable for every hair type?

COMB was designed to suit all hair types and needs. Based on your hair type, you can choose the amount of oil to dispense and use. Click here for more info on how to COMB your hair.

Does COMB have an expiration date?

We recommend using within 6 months of opening, however the lifespan is up to 12 months. For longevity of your oil ensure lid is closed tight on your bottle after use and stored in room temperature within your bathroom cabinet away from direct sunlight to not affect the quality of the oil.

Are COMB products safe to use during pregnancy?

To our knowledge, there are no risks associated with using our formulation in the manner we prescribe during pregnancy. However, we always advise women who are pregnant to seek independent advice from their health practitioner first.

Can COMB be used on sensitive skin types?

Yes, although we recommend a patch test 24 hours before using the COMB treatment as designed.

ORDERS
When will my order be processed?

Once an order has been placed, we usually process within one to two business days. Orders placed on public holidays and weekends will be processed the next business day.

What payment methods do you accept?

We accept all cards including Visa, MasterCard, American Express, PayPal, ApplePay and GPay. All payments are processed securely with Shopify Payments and PayPal payments.

Does COMB ship to my country?

If you're based in New Zealand or Australia, yes, we ship to you honeys. If you're international, send us an email and we can try hook a honey up.

How do I track my order?

You will receive an email notification once the order has been fulfilled and dispatched. The email will contain a tracking number for you to check for updates on delivery times.

Can I return my order?

We trust you’ll love COMB, however, if in the case you are unsatisfied we offer a 14 day returns policy at customers own expense.

Before returning your order, please send us an email with your order details and reason for return to info@thisiscomb.com.

*Please note for best results it can take up to 30 days to see improvement in overall hair condition.